Warranty and Refunds
We design our products to be the best. Likewise, our goal is to offer the best manufacturer's warranty in the business. Contact us if you find a better manufacturer's warranty and we will upgrade ours.
Unless otherwise noted, all KVgear products are warranted to be free from manufacturing defects and performance shortcomings for a period of 14 months from the date of purchase. "Performance shortcomings" refers to a situation where a KVgear product does not have the capacity, stability, adaptability or other features described on the product's page.
PA2pro power supplies are warranted to be free from manufacturing defects for a period of 3 years from the date of purchase.
If any KVgear product is found to have a manufacturing defect or performance shortcoming during the applicable warranty period, KVgear will either: 1) provide a replacement product at no additional cost to the customer (shipping will be free), or 2) provide a full refund for the original purchase cost (including shipping) of the product. The decision to replace or refund will be made by KVgear. Contact us if you want to file a warranty claim.
If a customer receives a KVgear product and decides that they purchased the wrong size or type, or that they simply don't like the product, they may send it back to KVgear for a refund minus a 10% restocking fee*. The restocking fee will be waived if the product has not been removed from its original inner packaging and it has not been assembled. The cost to ship the product from KVgear to the customer will not be refunded. The cost to ship the product from the customer back to KVgear will be paid by the customer.
Please contact us if you'd like to return a product at your discretion.
Packing Instructions for Returns
To avoid damage during shipping, please pack the stand as close as possible to the way we shipped it to you. Black side panels should be stacked neatly on top of each other inside of a plastic bag. Telescoping tubes should be in separate plastic bags, and the knobs should be kept separate from the side panels to prevent scratches. Place all components into the cardboard box so that tubes and knobs do not sit on top of side panels. Wrap flaps of the box tightly around the stand so it doesn't slide around in the box during shipping. Tape both ends of the box closed.
* Why a restocking fee?
We don't enjoy charging this fee, but it's necessary because returns are very costly for us. When an opened item reaches us, we need to clean it, create new packaging, and place the item for sale at a discount on our website. In the case of a warranty return, there is no restocking fee -- the item is either replaced for free or a full refund is given.