I plugged my power supply into your DC-5 daisy chain cable and my Volcas won't turn on. The power supply works fine when plugged directly into one of my Volcas. What's wrong with the DC-5?
This is almost certainly caused by an undersized plug on the end of your power supply. Korg designed their Volcas and their official KA-350 power adapter per the EIAJ-03 standard, which dictates a barrel plug of 4.75 mm x 1.7 mm. Many aftermarket power adapter companies take a cheap shortcut and use a slightly smaller barrel plug on their power adapters. They're able to get away with a slightly incorrect plug size because each Volca has a small spring inside of the power inlet jack that will make contact with an undersized plug.
It is not possible for us to fit a spring within the inlet of the DC-5 cable. Therefore, the DC-5 will only function with a power adapter that has the correct plug size. Power adapters that are known to have the correct size plug are: KVgear PA2pro, Korg KA-350, Korg 9V600MACPP.
How are you reacting to the COVID-19 pandemic?
The pandemic has been a wild and tragic ride for people worldwide. Fortunately, KVgear is weathering the storm. In fact, we're stronger than ever due to increased demand from home-bound musicians.
We've been maintaining physical health by wearing masks, staying socially distant, and practicing good hygiene at all times while on the job. But costs have gone up due to material price increases and a long list of logistics problems. On top of this, labor costs are substantially higher because we have been voluntarily paying hazard bonuses to our part-time workers. In spite of this we've only experienced a few bumps along the way and haven't passed on the extra costs to our customers. And best of all we are still able to ship almost all packages within 1 to 3 days of receiving orders.
Almost all of our packages are shipped to customers via the US Postal Service (USPS). Mostly due to the pandemic, the USPS experienced slowdowns in operations in early 2020, in July 2020 and again in December 2020 and January 2021. Other than those temporary problem times, shipping operations during the pandemic have been mostly smooth.
We thank our customers for being so understanding and accommodating during the ups and downs of the past year. We're not out of the woods yet, but the future is starting to look brighter. We'll continue to do our best to get orders built and shipped to you as quickly as possible.
Can you answer my questions about shipping?
Absolutely! See our shipping page which hopefully will answer all of your questions.
Which forms of payment do you accept?
Our new webstore accepts payment from a wide range of sources: most credit cards, PayPal, Apple Pay, and Amazon Pay.
Will your daisy chain cable cause noise?
Can I use a 1-Spot power supply with the KVgear DC-5 daisy chain cable?
Sorry, but the 1-Spot isn't compatible because its barrel plug diameter is different from the standard required by the Volcas.
I already own a power supply that I've been using with my Volca. Will it work with the DC-5 daisy chain cable?
We recommend that you use either the KVgear PA2pro or the Korg KA-350 power supply with the DC-5. This is because some aftermarket power supplies use barrel plugs that don't exactly match the Korg specification. Although the Volca inlet jack is flexible enough to accommodate a slightly incorrect power supply, the DC-5 will only work with an exact match. The Hosa universal power supply is one example of an incompatible product because its "1.7mm" plug adapter isn't actually 1.7mm.
Can I connect two DC-5 daisy chain cables together to power a total of 9 devices from a single power adapter?
We strongly recommend against doing this. While it is physically possible to connect two DC-5 daisy chain cables this way, there is a chance that the current draw from 9 devices might exceed the capacity of the power supply.
I have synths, drum machines and effects boxes that need stands, but I can't figure out which KVgear stands to use. Can you help me?
Can the K-25m keyboard be used in conjunction with any of the KVgear Boo stands?
YES! The Boo-2 and Boo-3 stands allow a K-25m with docked Boutique to connect loosely to the stand. The K-25m/Boutique will cover most of the region of the first tier on the Boo-2 and Boo-3. There will be a gap between the docked Boutique and the Boutique on the next highest tier on the Boo stand. It's not a seamless arrangement, but it's not bad. On a related note, the Boo-1 is designed to allow a controller keyboard to sit flat on the table in front of the stand. The Utility M1 stand is a great way of holding a single Boutique that's mounted in a K-25m.
Do your stands fold flat or collapse for travel?
All of our stands can be disassembled in less than a minute and will pack completely flat. The stands consist of two rigid plastic side panels, telescoping metal connector tubes, and two knobs per tube. The knobs can be threaded into the ends of the tubes for easy organization during travel. You'll need to take a bit of care when packing the side panels in your backpack to prevent them from being damaged. There are small rubber-coated tabs on each panel that hold the gear in place. They are especially fragile, but they also aren't bomb proof.
How are cables managed at the back of your stands?
All of our stands consist of side panels connected by metal support tubes. There is plenty of room for audio/MIDI/power/sync cables to slip between adjacent pieces of gear and out the back of the stand. You can attach cables to the tubes using velcro straps or cable ties.