Frequently Asked Questions

Do you ship internationally

Absolutely!  We've shipped many hundreds of packages worldwide.

How are international customs fees handled?

All customs fees or import duties are paid directly by the customer to their government-appointed agency when the package arrives in their country.  The shipping charge that you pay to KVgear covers only the postage and packaging, not the customs fees.  

Sometimes people ask me to under-declare the value of a package so they will be charged lower customs fees.  Sorry, no can do.  That would be illegal.

How long does international shipping take?

All orders are processed and packed within a few days of payment.  After that, they are shipped via the US Postal Service from Chicago, USA.  In-transit time after packaging and processing is typically 5-7 days to Canada and 10-12 days to the UK and EU.  Occasionally, an international package will take a few days longer than the typical times I've listed above.

How much does shipping cost to my address?

Place the item that you want in the shopping cart, then begin the checkout process.  Before you're required to enter payment information you'll be asked to provide your address.  You'll be able to see the exact shipping cost.  At this point you can decide whether or not you want to proceed with the purchase.

I don't use Paypal.  Can I pay with a credit or debit card?

Yes.  From within the shopping cart, click on the "Continue to Payment" button.  A new page will display and you should click on the "PayPal Check out" button near the bottom of that page.  A pop-up window will appear.  Click on "Pay with Debit or Credit Card" at the bottom of the window.  You will then be prompted to enter your credit card info.  No PayPal account needed.

Which forms of payment do you accept?  Will you take eCheck?

Out of necessity I accept only PayPal and credit cards for online transactions.  If you happen to be in the Madison, Wisconsin or Chicago, Illinois areas I gladly accept cash and will provide a 10% discount for in-person transactions.

Will your daisy chain cable cause noise?

A daisy chain cable does NOT generate noise.  But it can provide a pathway for ground loop hum to become audible.  Understanding this phenomena and learning how to correct it will allow you to use a daisy chain cable in peace and quiet.

In Volcas, ground loop hum can sound like a faint train horn, a buzz, or slowly alternating random tones.  Ground loop hum is a persistent noise caused by a difference in the ground (or neutral) voltage of devices connected to each other by electrically conductive cables. ALL electrically conductive cables have the potential for contributing to ground loop hum. This includes power, audio, MIDI, sync and USB cables.  USB cables tend to be the worst offenders.  

With Volcas, the simplest solution is to plug a ground loop noise isolator cable into the audio output of whichever Volcas are making noise.  The PAC SNI-1/3.5 works great and is usually reasonably priced.  There are many others on the market at a similar price.

In tests with 8 devices connected to a single daisy chain system, we've found that anywhere from 0 to 3 Volcas will be noisy.  Surprisingly, different copies of the same model of hardware will have different noise tendencies.  We have a total of 11 Volcas, including two Bass units.  One of the Volca Bass units often experiences ground loop noise and the other doesn't.

Can I use a 1-Spot power supply with the KVgear DC-5 daisy chain cable?

Sorry, but the 1-Spot isn't compatible because its barrel plug diameter is different from the standard required by the Volcas. 

I already own a power supply that I've been using with my Volca.  Will it work with the DC-5 daisy chain cable?

I recommended that you use either the KVgear PS-1 or the Korg KA-350 power supply with the DC-5. This is because some aftermarket power supplies use barrel plugs that don't exactly match the Korg specification. The Volca inlet jack is flexible enough to accommodate a slightly incorrect power supply, but the DC-4 will only work with an exact match.  The Hosa universal power supply is one example of an incompatible product because it's "1.7mm" plug adapter isn't actually 1.7mm.

I have synths, drum machines and effects boxes that need stands, but I can't figure out which KVgear stands to use.  Can you help me?

You betcha!  For starters, take a look at the Downloads page, which has a link to a downloads folder containing multiple documents that describe our stands and which gear fits on them.  If you're not able to figure things out after consulting the documents, then send me an email and I'll help you directly.

Can the K-25m keyboard be used in conjunction with any of the KVgear Boo stands?

YES!  I've modified the Boo-2 and Boo-3 stand design to allow a K-25m with docked Boutique to connect loosely to the stand.  The K-25m/Boutique will cover most of the region of the first tier on the Boo-2 and Boo-3.  There will be a gap between the docked Boutique and the Boutique on the next highest tier on the Boo stand.  It's not a seamless arrangement, but it's not bad.  On a related note, the Boo-1 is designed to allow a controller keyboard to sit flat on the table in front of the stand. 

Do your stands fold flat or collapse for travel?
With the exception of the Lobe, all of my stands can be disassembled in less than a minute and will pack completely flat.  The stands consist of two rigid plastic side panels, anywhere from 1 to 3 steel support tubes, and two knobs per tube.  The knobs can be threaded into the ends of the tubes for easy organization during travel.  You'll need to take a bit of care when packing the side panels in your backpack to prevent them from being damaged.  There are small rubber-coated tabs on each panel that hold the gear in place.  I don't think they are especially fragile, but I want to highlight that they're not bomb proof.

How are cables managed at the back of your stands?
All of my stands consist of side panels connected by steel support tubes.  There is plenty of room for audio/MIDI/power/sync cables to slip between adjacent pieces of gear and out the back of the stand.  You can attach cables to the steel tubes using velcro straps or cable ties.  Figure-8 cable keeper attachments are included with the Lobe stands.  They're also available as an option accessory for purchase separately.  They'll work on all KVgear stands except the Ramp Racks and Stilleto Stands.